Cancel a personal Perplexity subscription
For a web purchase:
- Sign in and open Perplexity account settings.
- Find Subscription, then Manage Plan or Manage Subscription.
- Use the billing portal’s cancellation option and finish its confirmation prompts.
- Check that renewal has stopped and note the end date.
The plan-management guide identifies the account billing controls. If they are missing, verify the paying account and purchase receipt before contacting Support.
App Store or Google Play purchases
Use the store account that bought the subscription:
- Apple: open Settings → your name → Subscriptions, select Perplexity and cancel.
- Google Play: open Subscriptions, select Perplexity and cancel.
Perplexity directs app subscribers to their device’s subscription settings. Cancel before deleting your account.
Read Perplexity’s subscription-management guidance.
Access and refunds
Cancellation normally takes effect after the paid period. It does not automatically refund unused time. For a direct-billed charge or cancellation problem, contact [email protected]. App-store purchases follow the store’s process.
Refund exceptions depend on your plan and country. Check the consumer terms and linked regional policies before requesting a refund; do not assume a new refund window starts with every renewal.